Privacy Policy

Swype Global Ltd (SGL) is committed to the privacy and confidentiality of the information provided to it. We are committed to the informed collection of personal information for legitimate and lawful purposes and use.

SGL commits to processing data lawfully, fairly, in a transparent manner and in accordance with the relevant data protection regulations. Personal information collected will be processed based on the consent provided, for the performance of a contract or to enter into the contract or in relation to the intended use, and in furtherance of SGL’s legitimate business interest or in compliance with a mandatory legal obligation.

In the event that despite the security measures we implement to protect information it is accessed by unauthorized third parties, SGL shall report the breach to the relevant agency as appropriate.

Information We Collect

When you visit the website, we automatically collect certain personal information about your device;

• Information about your computer and about your visits to and use of the Service including your Internet Protocol (IP) address, geographical location, browser type and version, devise characteristics, operating system, language preferences, referral source, and information on action taken on the Site, such as; length of visit, page views and website navigation paths;
• Information that you provide to us when registering with the Service including your email address;
• Information that you provide to us when registering with the Service including your name, initials, and/or email address;
• Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, text message alerts, or during the participation in any of our online forums or communities including your name, postal address, email address, telephone and/or mobile numbers;
• Content that you submit to the service or via links to social media networks, forums, blogs, message boards, chat room or similar functionality, including audio recordings, software code, videos, photos, images, text, information (including without limitation, personal information), user comments, and any other content (collectively, “User Content”).
• Information contained in or relating to any communication with us or our third-party service providers for customer support or other communications, including, without limitation, records and copies of correspondence and responses to surveys for research purposes;
• Information from and about the devices you use to access the Services, including attributes such as the operating system, hardware version, device settings, file and software names, types, battery and signal strength, device identifiers, device locations, specific geographic locations (such as GPS, Bluetooth, WIFI signals), connection information such as the name of your mobile operator or ISP, browser type, language, time zone, mobile phone number and IP address.
• In connection with your visit or use of the Service, we may automatically collect information about our users, such as the numbers and frequency of users and their characteristics and information about similar groups of users, certain age groups or users that live in a particular geographical area. This data is only used in the aggregate as a statistical measure and not in a manner that would identify you personally. Aggregate information generally is collected through the use of cookies and beacons;
• When you access or use the Service, or any portion thereof, we may collect physical location information that is sufficiently precise to allow us to locate a specific person or device (“Location Information”). We only collect Location Information with your permission (e.g., such as when you agree to provide it to us after you initially access or use the Service). We may use Location Information to provide you with content and services that are relevant to a particular location, such as search results, and directions;
• The Service may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts and address book information; and
• Any other personal information that you choose to send to us.

We collect device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

The cookies we use include:

“Analytical” cookies. They allow us to recognize each visitor to the website, count the number of visitors and see how visitors move around the website when they are using it. This also helps us to improve the way our website works, for example, by ensuring that users find what they are searching for easily.

“Strictly necessary” cookies. These are cookies that are required for the operation of our website. for example, cookies that enable you to log into secure areas of our website.

“Functionality” cookies. These are used to recognize you when you return to our website. This also enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

“Targeting” cookies. These cookies record your visit to our website, the pages you have visited and the links you may have followed to our affiliate’s websites. We will use the information gathered to make our website offers e-mailed to you and the advertising displayed on it are more relevant to your interests. We may also share this information with third parties for this purpose.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or some parts of the Website.

• “Log files” these are track actions occurring on the Site, that help collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” these are electronic files used to record information about how you browse the Site.

Please note that if you contact us, we may keep a record of that correspondence.

How we use your information

We use your personal information to allow us to provide our software and related services to you in a manner that ensures reliability, credibility and security. We will use the information you supply to us to: Verify your identity and authenticate your contact details where required; Protect your account from unauthorised access; Reply to your enquiry by post, email, or telephone; Maintain our records; Provide access and services to you; Send you information on our other services; Look at the services and features you and other clients use; and Create anonymized reports for our internal and external business use and for reporting purposes.

Purpose and legal basis

We provide a software-based service via a digital platform to you as part of our limited company mandate in the UK. Where you have requested a service, we use your personal information to provide you with that service.

What if you do not wish to provide your personal information?

We process your personal information to provide access and functionality of our software relevant to you the individual. Without this information we will not be able to provide our software functions to you and others in an authentic and credible manner. If you do not wish to provide us with your personal information, this will prevent or limit our ability to provide these services to you.

Communications

Where we have your consent to do so, we will send you information and updates about Swype Global services. These updates may include information on events that we are holding and information about other services that are available to you from our partners. If you decide that you no longer wish to receive these messages, then you can opt out of future communications by contacting us. We will still communicate with you for other purposes in the ordinary course of any other relationship we have with you.

Who do we share your information with?

We do not share your mobile information or any personal data with third parties without your explicit consent, except as required by law or necessary to provide our services. We will generally comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate. We also share your personal information with our software delivery partners to enable them to assist in the delivery of the software and its functionalities. These partners include: Amazon Web Services (for cloud storage and retrieval purposes only); other retail vendors and service providers ( only where you have opted to use our Swype Club feature); and other App Users (we will show other users limited non-identifying data about age, gender, marital status, hobbies and profession, only where you have opted to use our Swype Connect feature).

Your data will be held in a User Record Management (URM) Database operated by Amazon Web Services.

SGL may share personal information with partners or agents involved in the delivery and optimization of its products, services, and business operations. SGL may also share personal information in good faith and with the belief that such action is necessary to conform with a legal obligation or to defend SGL’s rights.

The purpose of the User Record Management System

Personal and non-personal data will be used to help develop processes and interventions that improve and support our ability to provide you and other users with the best experience. These include: consistent, clear and co-ordinated engagement with our customers on products, services and communications that they are interested in; better design of products, services and support across the range of current and future offerings from Swype Global Ltd; collaborate with partners on the design of future services and interventions as a result of insights gained from a shared system, aggregated data and better understanding of what support Customers are seeking and receiving in real time.

?Categories of personal data processed

    Contact name

    Contact email address

    Contact phone number

    Contact address

    Contact post code

    Contact date of birth

    Contact gender

Contact origin

    Contact profession

    Contact Hobbies

    Contact social attributes on smoking and drinking

Where we may collect personal data from

    Directly from you

How long do we keep your information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information the potential risk of harm from unauthorised use or disclosure of your personal information the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your information, please see “Your rights under data protection law.”

In some circumstances we may also anonymize your personal information (so that it can no longer be associated with or be used to identity you) for research or statistical purposes in which case we may use such information indefinitely without further notice to you.

Where your information may be held internationally

The personal information that we collect from you may be transferred to, and processed, at a destination outside the European Economic Area. Where this is the case, we will reasonably ensure that the organisation processing the data provides an adequate level of protection for your rights, and complies with the conditions of data protection law set out in the UK General Data Protection Regulation and Data Protection Act 2018.

Using Swype Global Ltd websites

Our website may use cookies to help you navigate, provide feedback, and analyse your use of our products and services. This is necessary for us to deliver services to you as part of our performance of a task in the stated business interest.

Your rights under data protection law:

Access to your information – you have the right to request a copy of the personal information that we hold about you.

Correcting your information – we want to make sure that your personal information is accurate, complete and up to date. You may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – you have the right to ask us to delete personal information about you where:

I. you think that we no longer need to hold the information for the purposes for which it was originally obtained

II. we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below

III. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below

IV. our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the business interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us as at hello@swypeglobal.com if you wish to exercise any of these rights.

Please read up on our COOKIE POLICY to learn about how you can also exercise your rights in relation to use of cookies, web beacons and similar technologies.

COOKIE POLICY

A cookie is a text file sent by a web server and placed on your computer by your web browser. Cookies can be usefully divided into two different types, session and persistent.

Session cookies differ from persistent cookies primarily in that, session cookies are temporary and expire and are normally deleted when you close your browser. Persistent cookies in contrast remain stored on your computer after you close your browser until they are deleted either because they expire or you delete them. Swypatune uses session cookies in connection with its internet services, except for internet services that require you to log in, such as our users’ extranets and a region code cookie that persists over time and ensures that you are directed to the correct version of our website.

None of these cookies are strictly necessary to access our internet services. You may reset your browser to refuse all cookies or to allow your browser to alert you when a cookie is set, however, certain parts of the internet services may function differently and not as well, unless you have adjusted your browser setting so that it will refuse cookies, our internet services will issue cookies when you log on to the company’s internet services.

Confidentiality, security of personal information

Consistent with our obligations, it has always been the policy of SGL to exercise their utmost discretion regarding the information our users entrust to us.

We maintain reasonable and appropriate, albeit not infallible, physical, electronic and procedural safeguards intended to maintain the confidentiality of personal information, including that provided by a visitor to this website and provided while using other internet services. We do not guarantee that our safeguards will always work.

We require consultants, suppliers and vendors to maintain data protections consistent with reasonable and appropriate obligations of data processors.

Third party links

Occasionally, we may include or offer third party products or services on our website and our website may contain links to websites owned and operated by third parties. These third-party sites have separate and independent privacy policies and we urge you to review them – because this Privacy Policy will not apply. We therefore have no responsibility or liability for the content, activities and privacy practices of such third-party websites.

Your consent

• By submitting any personal information to us, you consent to the use of your personal information as set out in this Privacy Policy.
• We respect your rights and may take action to protect your privacy. If you suspect potential misuse of your information, please contact us with the details before taking any action directly.
• You agree that any cause of action related to the breach of this Privacy Policy must commence within six (6) months after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on our website/app. It is your responsibility to check the Privacy Policy every time you submit information to us for the use of our services. Your use will signify that you agree to any such changes.

If you do not have access to the internet you can contact us to request hard copies of our documents.

This privacy notice is version: 1.1

This privacy notice was last updated on: 10 September 2024

Governing law

This Privacy Policy is made pursuant to the Data Protection Act 2018 and UK General Data Protection Regulation and other relevant UK laws, regulations or international conventions applicable to UK. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.

Minors

Our services are not designed for and are not marketed to minors. We do not knowingly collect or solicit personal information from minors, and we do not knowingly allow such persons to use our services. If you are a minor, please do not attempt to use the services or send any information about yourself to us. In the event that we learn that we have collected personal information from a minor without verified parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a minor, please contact us using the contact information below.

Contact information and further advice

Please contact us on hello@swypeglobal.com if you would like further information or advice about this privacy notice and how we handle your personal information.

Complaints:

We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at – www.ico.org.uk/concerns.